Core IT Support services overview

IT Support

Structured IT Support

The support suite is at the core of our business and helps us deliver our services consistently, efficiently and on-time, while providing you with accountability and tracking.
Systems Management

System Management

We provide hassle-free IT management, from asset tracking to dealing with 3rd party vendors and providers on your behalf.
Support Delivery

Support Delivery

IT support delivered on-time and on budget. Effective communication and transparency allows us to deliver our services without lengthy delays.
Budgets

Budgets

No hidden bills. Fixed-cost IT and itemised billing provides you with complete control over your IT spend.
Maintinace

System Maintenance

Maintenance while you sleep. 24/7 systems monitoring and preventative maintenance ensure maximum uptime.
relationships

Client Relationships

Our track record proves that we value long-lasting business relationships. We still have clients from our first day of business in 2004.

Guarantee robot

How our IT Support works for you

a

Register

We make registering a fault as easy as possible. Faults submitted via our online portal, through email or on the phone are entered into our support software, allowing you to track the progress of the job from inception to completion.

b

Diagnose

Your support request will be assigned to the engineer best equipped to service diagnose your issue. They will keep you updated through our support system throughout the process, ensuring timely communication and keeping disruption to a minimum.

c

Resolve

Once a fault has been identified, the engineer will resolve It remotely if possible or via a site-visit. All resolutions are properly documented and available for customers to review at their leisure. Steps will be taken to ensure that the fault does not re-occur when possible, or its impact minimized when not.

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